Return/Exchange

Procedure for the return or exchange of a garment

Option 1)

By exchange to the school

• Fill out the form and send it to us by email info@asdpromo.com. Then, drop off at the reception 

of the school, the bag including the exchanges to be made as well as a copy of the exchange 

form inside. Calculate 5 to 10 working days and we will send you the exchange directly to the 

school, to the attention of your child. This service will start from the end of August, every Friday 

of the month and will be offered until the end of September." When we come to do the exchange 

at the school, if you have not brought your bag to the reception of the school, we will leave 

without leaving our bag with the corrections and you will have to wait until the following Friday.

 

Option 2)

By delivery to our offices

• Fill out the form and email it to us info@asdpromo.com. It is very important to send us the 

completed form, at least, two weeks before the start of the school year in order to get the right 

clothes for the first day of school. We will prepare the clothes according to the form and send

them directly to your home or workplace as soon as we receive the clothes you want to

exchange at our offices.

 

You can use a carrier or mail service at your own expense, or you can use our Purolator 

transport service. See this page for both options. If it is for an exchange, it will be two

fees; the first shipment to our offices and the second shipment for the return to your

address, so you must select the option «Two way shipping». If it is only for a return, you 

must select the option «One way shipping». You must allow between 5 to 10 business

days for us to make the exchange. You also have the option to come, by appointment

only, to make your exchange directly at our offices. You can make an appointment either

by email info@asdpromo.com or by phone 450-632-6445.

 

• Important : the garments must not have been worn, washed or altered.
Otherwise, we will not accept the exchange nor refund you.

 

Click here to download the form return and exchange

View as Grid List
Sort by
Display per page